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Privacy Policy for Laser Tag Moors Valley
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At Laser Tag Moors Valley, we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner.

This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us. By using our services, you agree to the terms outlined in this policy.

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1. Information We Collect

We collect personal information that you provide to us when booking a session with Laser Tag Moors Valley, including:

  • Name

  • Email address

  • Phone number

  • Booking details (e.g., date, time, number of participants)

  • Payment information (processed through our booking system)

We also collect non-personal data for analytical and operational purposes, such as how you interact with our website and services.

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2. How We Use Your Information

Your personal information is used for the following purposes:

  • To process and confirm your booking.

  • To communicate with you about your booking, including reminders, changes, or cancellations.

  • To send you an email after your session to ask for feedback or reviews.

  • To keep you informed about any updates related to your activity.

  • To send important information such as safety guidelines, parking details, and emergency contacts.

We may use your information for internal purposes, including improving our services and website functionality.

 

3. Sharing Your Information

We take your privacy seriously, but we may share your information in the following circumstances:

  • Fareharbor: We use Fareharbor as our online booking system provider. Information related to your booking (including your name, email, phone number, and booking details) is securely shared with them to facilitate your reservation, payments, and confirmations.

  • Forest England and Dorset Council: On occasion, we may share your booking information with Forest England and Dorset Council, the landowners of the site where our activities take place. This is done to ensure that parking is available and, in the event of an emergency, to enable them to contact you if needed.

 

4. Communication with You

In addition to the purposes mentioned above, we may contact you via:

  • Email: To share booking details, confirm your reservation, send reminders, or request feedback and reviews after your activity.

  • Text Message or Phone Call: If there are issues with your booking, such as not meeting the minimum group number for a session, or if you are running late for your activity, your instructor may contact you to discuss the situation and provide updates.

 

5. Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed to be 100% secure, so while we strive to protect your personal information, we cannot ensure its absolute security.

 

6. Your Rights and Choices

You have the right to:

  • Access: You can request a copy of the personal data we hold about you.

  • Correct: You can update or correct any incorrect personal information.

  • Delete: You can request that we delete your personal data, subject to certain legal restrictions.

  • Opt-Out: You can opt-out of receiving marketing communications or reviews requests by following the instructions in the emails we send.

If you wish to exercise any of these rights, please contact us using the details provided below.

 

7. Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us provide a more personalized experience. You can manage cookie settings through your browser settings, but please note that some features of our website may not function properly without cookies.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of the policy. Please review this policy periodically for any updates.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Laser Tag Moors Valley
Email: lasertagmoorsvalley@gmail.com
Phone: 01202 028109
Address: Moors Valley Country Park, Horton Road, Ashley Heath, Dorset, BH24 2ET

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